All systems are operational

Stickied Incidents

Saturday 12th July 2025

Seattle Network Elevated latency to China

We're currently seeing significantly elevated latency and some packet loss to China from our Seattle network when routing outbound via AS4837. We suspect there is a fiber cut in China Unicom's US network in the San Jose area, this should be resolved soon.

Our CMIN2 network is unaffected apart from a small latency increase.

  • This was partially resolved at 10:18 UTC and fully resolved at 11:11 UTC.

  • It has been confirmed there is major fiber cuts in the San Jose area (where we connect to China Unicom), no current estimated fix time. We checked alternative routes but they all had higher packet loss, although lower latency. We will consider switching routes if this carries on for much longer.

  • Past Incidents

    Tuesday 27th August 2024

    No incidents reported

    Monday 26th August 2024

    No incidents reported

    Sunday 25th August 2024

    No incidents reported

    Saturday 24th August 2024

    SEAKVM22 SEAKVM22 outage

    Premium KVM SEAKVM22 is currently suffering a complete outage due to a hardware failure, we're working on resolving the issue urgently.

  • All VPS are now back online after the motherboard replacement was successful. We apologise for the inconvenience caused.

  • Should be back online within 15 minutes.

  • We're now proceeding with motherboard replacement as it has failed, we estimate this will take around 30 minutes to complete.

  • Friday 23rd August 2024

    No incidents reported

    Thursday 22nd August 2024

    No incidents reported

    Wednesday 21st August 2024

    No incidents reported