All systems are operational

Stickied Incidents

Saturday 28th June 2025

Seattle Network Increased latency for China

We're currently seeing increased latency to/from China for our Seattle network due to suspected fiber cuts on the US west coast, this appears to be heavily impacting China Unicom's network (AS4837) which has likely lost considerable capacity. CMIN2 should not see any impact apart from a temporary 20ms latency increase due to a re-route caused by the fiber cuts. This shouldn't take too long to be resolved.

  • The fiber cut was fixed at 4pm UTC and we can confirm everything is now looking normal.

  • Confirmed fiber cut, here is the explanation from our transport provider: There is a fiber cut between Vacaville, CA and Sacramento, CA. The fiber cut was caused by a car hitting a utility pole.

    It's likely that China Unicom is suffering capacity loss due to this same incident, there is no estimated fix time yet.

  • Past Incidents

    Wednesday 4th September 2024

    No incidents reported

    Tuesday 3rd September 2024

    No incidents reported

    Monday 2nd September 2024

    Seattle Network Degraded China routing

    Our outbound routing to China via AS4837 is currently temporarily disabled due to maintenance by our transport provider. We should be able to enable AS4837 by by 12pm UTC today.

  • AS4837 has now been re-enabled.

  • Sunday 1st September 2024

    No incidents reported

    Saturday 31st August 2024

    No incidents reported

    Friday 30th August 2024

    No incidents reported

    Thursday 29th August 2024

    No incidents reported