All systems are operational

Stickied Incidents

Saturday 28th June 2025

Seattle Network Increased latency for China

We're currently seeing increased latency to/from China for our Seattle network due to suspected fiber cuts on the US west coast, this appears to be heavily impacting China Unicom's network (AS4837) which has likely lost considerable capacity. CMIN2 should not see any impact apart from a temporary 20ms latency increase due to a re-route caused by the fiber cuts. This shouldn't take too long to be resolved.

  • The fiber cut was fixed at 4pm UTC and we can confirm everything is now looking normal.

  • Confirmed fiber cut, here is the explanation from our transport provider: There is a fiber cut between Vacaville, CA and Sacramento, CA. The fiber cut was caused by a car hitting a utility pole.

    It's likely that China Unicom is suffering capacity loss due to this same incident, there is no estimated fix time yet.

  • Past Incidents

    Wednesday 11th September 2024

    No incidents reported

    Tuesday 10th September 2024

    No incidents reported

    Monday 9th September 2024

    No incidents reported

    Sunday 8th September 2024

    No incidents reported

    Saturday 7th September 2024

    No incidents reported

    Friday 6th September 2024

    No incidents reported

    Thursday 5th September 2024

    SEAKVM23 SEAKVM23 offline

    Seattle premium KVM server SEAKVM23 is currently offline, we suspect it's a bad/dead motherboard and will quickly replace it if necessary.

  • Server is now back online, we apologise for the extended length of the downtime.

  • Should be back online within 20 minutes.

  • We're waiting on the motherboard being replaced by a data centre technician, it shouldn't take much longer.

  • Seattle Network Seattle China routing

    Our transport provider in Seattle that we use to reach AS4837 is currently suffering issues so we have temporarily re-routed away from it to avoid anymore complete outages.

  • AS4837 was brought back online after 10 minutes.