Some systems are experiencing issues

Stickied Incidents

Tuesday 15th October 2024

SEABKVM5 Seattle IGW1.13.3 power disruption

One of the two PDUs in the Seattle cabinet IGW1.13.3 has gone offline, this will mean some dedicated servers are offline (if your dedicated server ID starts with IGW1.13.3) and VPS server SEABKVM5.

We're getting the PDU checked currently.

  • The equipment that went offline is currently powered by a temporary PDU so things were online quicker, we will schedule a maintenance window in the coming days to swap back to the permanent PDU.

  • Everything is now back online, as of 05:20 UTC, at least temporarily. We're awaiting further updates from the data centre.

  • The data centre has informed us that they're working on getting temporary power to the affected PDU so hopefully the downtime will not be the full time mentioned.

  • We received an update from the data centre that the power outlet on their side has failed and they need to re-run a new cable to a new outlet. This process will unfortunately take 2 - 3 hours but they are expediting it as much as possible.

    • Wednesday 2nd October 2024

    Dallas Network Dallas network instability

    Our Dallas Path.net DDoS protected IPs are currently seeing intermittent high packet loss and very short outages. We're already in contact with Path about this and hope it's resolved shortly.

  • We have moved our IP prefixes to CosmicGuard ddos protection until Path.net resolves their issues. If you require any specific filters made for CosmicGuard, let us know, as we do not currently have a customer control panel available for this yet.

    • Past Incidents

    Tuesday 8th October 2024

    No incidents reported

    Monday 7th October 2024

    No incidents reported

    Sunday 6th October 2024

    Seattle Network Seattle AS4837 offline

    Our Seattle AS4837 line to China is currently offline due to an issue with our transport provider. We have re-routed to AS4134/CMI temporarily until the issue is resolved, later on Sunday.

  • AS4837 has now been restored.

  • This has happened again, we've re-routed away from AS4837 again temporarily.

  • AS4837 routing has now been re-enabled.

    • Saturday 5th October 2024

    No incidents reported

    Friday 4th October 2024

    SEABKVM26 Seattle E5 KVM - SEABKVM26 outage

    Seattle E5 KVM VPS server - SEABKVM26 - suffered a power off event at 18:34 UTC 4th October 2024. We powered the server back on and VMs were booting up within 6 minutes of the downtime occurring. We'll monitor this server and take action in the future if necessary.

  • This server has since been stabilised, we will live migrate VPS off it in the near future - no downtime.

  • The server has since rebooted twice, we're currently working on a migration plan.

    • Thursday 3rd October 2024

    No incidents reported

    Wednesday 2nd October 2024

    Dallas Network Dallas network instability

    Our Dallas Path.net DDoS protected IPs are currently seeing intermittent high packet loss and very short outages. We're already in contact with Path about this and hope it's resolved shortly.

  • We have moved our IP prefixes to CosmicGuard ddos protection until Path.net resolves their issues. If you require any specific filters made for CosmicGuard, let us know, as we do not currently have a customer control panel available for this yet.

    • Tuesday 1st October 2024

    Dallas Network Dallas - 65.75.xxx.xx/24 - Offline

    We have been notified that one of our subnets is offline in Dallas. We are working with Path to get the issues resolved.

    Subnet: 65.75.xxx.x/24

  • Subnet was brought online around 1 hour ago on a backup link.