One of the two PDUs in the Seattle cabinet IGW1.13.3 has gone offline, this will mean some dedicated servers are offline (if your dedicated server ID starts with IGW1.13.3) and VPS server SEABKVM5.
We're getting the PDU checked currently.
The equipment that went offline is currently powered by a temporary PDU so things were online quicker, we will schedule a maintenance window in the coming days to swap back to the permanent PDU.
Everything is now back online, as of 05:20 UTC, at least temporarily. We're awaiting further updates from the data centre.
The data centre has informed us that they're working on getting temporary power to the affected PDU so hopefully the downtime will not be the full time mentioned.
We received an update from the data centre that the power outlet on their side has failed and they need to re-run a new cable to a new outlet. This process will unfortunately take 2 - 3 hours but they are expediting it as much as possible.
Wednesday 2nd October 2024
Dallas NetworkDallas network instability
Our Dallas Path.net DDoS protected IPs are currently seeing intermittent high packet loss and very short outages. We're already in contact with Path about this and hope it's resolved shortly.
We have moved our IP prefixes to CosmicGuard ddos protection until Path.net resolves their issues. If you require any specific filters made for CosmicGuard, let us know, as we do not currently have a customer control panel available for this yet.
Past Incidents
Tuesday 1st October 2024
Dallas NetworkDallas - 65.75.xxx.xx/24 - Offline
We have been notified that one of our subnets is offline in Dallas. We are working with Path to get the issues resolved.
Subnet: 65.75.xxx.x/24
Subnet was brought online around 1 hour ago on a backup link.
Monday 30th September 2024
No incidents reported
Sunday 29th September 2024
No incidents reported
Saturday 28th September 2024
Seattle NetworkSeattle partial network failure
The switch in one of our Seattle cabinets has gone offline, IGW1.10.2, this will affect all dedicated servers prefixed with this ID.
VPS servers SEAKVM18, SEAKVM19, SEABKVM24 and SEABKVM25 are also offline as a result.
We're investigating.
Switch is back online now and the services are currently recovering from the downtime.
Friday 27th September 2024
Node 17 - LenoirMinecraft node 17 offline
Our Minecraft node 17 in Lenoir, North Caroline has been offline since 11:28 UTC as the data centre, Dacentec, appears to be offline. We're awaiting an update.
The data centre came back online on 29th September at 06:26:24 UTC.
The network outage is caused by a storm that impacted the region, taking down all network connectivity to the data centre. Updates can be followed here.
Thursday 26th September 2024
No incidents reported
Wednesday 25th September 2024
Dallas NetworkDallas network issues
Our Dallas network is currently suffering issues as Path.net is having major problems, we hope this will be resolved shortly.
There was a 2 minute complete outage for IPs using our Path.net DDoS protection at 00:30 UTC and lasted 2 minutes. We've contacted Path to find out why.
