All systems are operational

Stickied Incidents

Saturday 28th June 2025

Seattle Network Increased latency for China

We're currently seeing increased latency to/from China for our Seattle network due to suspected fiber cuts on the US west coast, this appears to be heavily impacting China Unicom's network (AS4837) which has likely lost considerable capacity. CMIN2 should not see any impact apart from a temporary 20ms latency increase due to a re-route caused by the fiber cuts. This shouldn't take too long to be resolved.

  • The fiber cut was fixed at 4pm UTC and we can confirm everything is now looking normal.

  • Confirmed fiber cut, here is the explanation from our transport provider: There is a fiber cut between Vacaville, CA and Sacramento, CA. The fiber cut was caused by a car hitting a utility pole.

    It's likely that China Unicom is suffering capacity loss due to this same incident, there is no estimated fix time yet.

  • Past Incidents

    Tuesday 4th February 2025

    Seattle 200Gb/s packet loss

    Seattle 200Gb/s DDoS protected IPs are currently seeing up to 15% packet loss and low inbound bandwidth throughput. We've notified Ceranetworks of the issue and are awaiting a resolution.

  • The packet loss stopped at 17:30 UTC and returned to normal shortly after. The cause was fiber cuts causing congestion on a transport network used for the 200Gb/s IPs.

  • Monday 3rd February 2025

    No incidents reported

    Sunday 2nd February 2025

    SEABKVM4 SEABKVM4 outage

    Seattle E5 KVM VPS server SEABKVM4 is currently suffering an outage, we're investigating.

  • RAM replacement completed as of 06:15 UTC

  • The server came back up within 10 minutes but we have just shut it down for a quick RAM replacement as this was the cause of the initial outage.

  • Saturday 1st February 2025

    SEAKVM10 SEAKVM10 outage

    Seattle Premium KVM server SEAKVM10 is currently suffering an outage, we're investigating.

  • The server came back online at 22:36 UTC with a new cooler.

  • We suspect this is a failure of the cooler, if so, we'll proceed with replacement as soon as possible.

  • Friday 31st January 2025

    No incidents reported

    Thursday 30th January 2025

    No incidents reported

    Wednesday 29th January 2025

    No incidents reported