All systems are operational

Stickied Incidents

Wednesday 13th August 2025

Seattle Network UDP blocked in Seattle

Since late Sunday, almost all UDP has been blocked for Seattle ddos protected IPs due to an issue with our ddos mitigation provider, Neoprotect. They are working on a solution as soon as possible, in the meantime, if this is causing you issues, please open a ticket with the UDP ports that you use and what application is on them, and we can apply an immediate fix.

  • We're happy to report that this has now been resolved, let us know if you still see any issues.

  • Past Incidents

    Tuesday 11th February 2025

    No incidents reported

    Monday 10th February 2025

    Seattle Network Seattle IGW1.10.2 + SEABKVM25 outage

    Seattle IGW1.10.2 dedicated servers and E5 KVM server SEABKVM25 are currently offline due to switch failure, this should come back online within around 15 minutes. We already have a scheduled maintenance later today to remove this failing switch.

  • Now back online, we'll be proceeding with the switch replacement later today to stop this happening again.

  • Sunday 9th February 2025

    No incidents reported

    Saturday 8th February 2025

    No incidents reported

    Friday 7th February 2025

    No incidents reported

    Thursday 6th February 2025

    No incidents reported

    Wednesday 5th February 2025

    No incidents reported

    Tuesday 4th February 2025

    Seattle 200Gb/s packet loss

    Seattle 200Gb/s DDoS protected IPs are currently seeing up to 15% packet loss and low inbound bandwidth throughput. We've notified Ceranetworks of the issue and are awaiting a resolution.

  • The packet loss stopped at 17:30 UTC and returned to normal shortly after. The cause was fiber cuts causing congestion on a transport network used for the 200Gb/s IPs.