We can currently see that there is a fault with the whole China AS4837 line with at least 10% widespread packet loss. We will monitor this for a short period and temporarily switch the line to AS4134 if required.
AS4837 is now stable again and has been reactivated.
Routing to China has now been moved to AS4134 + China Mobile International and there is no longer any packet loss. We'll monitor AS4837 and switch back when it has become stable again.
Past Incidents
Friday 7th February 2025
No incidents reported
Thursday 6th February 2025
No incidents reported
Wednesday 5th February 2025
No incidents reported
Tuesday 4th February 2025
Seattle 200Gb/s packet loss
Seattle 200Gb/s DDoS protected IPs are currently seeing up to 15% packet loss and low inbound bandwidth throughput. We've notified Ceranetworks of the issue and are awaiting a resolution.
The packet loss stopped at 17:30 UTC and returned to normal shortly after. The cause was fiber cuts causing congestion on a transport network used for the 200Gb/s IPs.
Monday 3rd February 2025
No incidents reported
Sunday 2nd February 2025
SEABKVM4SEABKVM4 outage
Seattle E5 KVM VPS server SEABKVM4 is currently suffering an outage, we're investigating.
RAM replacement completed as of 06:15 UTC
The server came back up within 10 minutes but we have just shut it down for a quick RAM replacement as this was the cause of the initial outage.
Saturday 1st February 2025
SEAKVM10SEAKVM10 outage
Seattle Premium KVM server SEAKVM10 is currently suffering an outage, we're investigating.
The server came back online at 22:36 UTC with a new cooler.
We suspect this is a failure of the cooler, if so, we'll proceed with replacement as soon as possible.
