We can currently see that there is a fault with the whole China AS4837 line with at least 10% widespread packet loss. We will monitor this for a short period and temporarily switch the line to AS4134 if required.
AS4837 is now stable again and has been reactivated.
Routing to China has now been moved to AS4134 + China Mobile International and there is no longer any packet loss. We'll monitor AS4837 and switch back when it has become stable again.
Past Incidents
Friday 14th February 2025
SEAKVM28Seattle Premium KVM - SEAKVM28 outage
Seattle Premium KVM - SEAKVM28 is currently suffering an outage, we're investigating.
Came back online after a 8 minute total outage. Server appeared to suffer a lockup issue, we're investigating further, any necessary maintenance will be non disruptive.
Seattle IGW1.10.2 dedicated servers and E5 KVM server SEABKVM25 are currently offline due to switch failure, this should come back online within around 15 minutes. We already have a scheduled maintenance later today to remove this failing switch.
Now back online, we'll be proceeding with the switch replacement later today to stop this happening again.
