All systems are operational

Stickied Incidents

Saturday 28th June 2025

Seattle Network Increased latency for China

We're currently seeing increased latency to/from China for our Seattle network due to suspected fiber cuts on the US west coast, this appears to be heavily impacting China Unicom's network (AS4837) which has likely lost considerable capacity. CMIN2 should not see any impact apart from a temporary 20ms latency increase due to a re-route caused by the fiber cuts. This shouldn't take too long to be resolved.

  • The fiber cut was fixed at 4pm UTC and we can confirm everything is now looking normal.

  • Confirmed fiber cut, here is the explanation from our transport provider: There is a fiber cut between Vacaville, CA and Sacramento, CA. The fiber cut was caused by a car hitting a utility pole.

    It's likely that China Unicom is suffering capacity loss due to this same incident, there is no estimated fix time yet.

  • Past Incidents

    Saturday 15th February 2025

    Dallas Network Dallas network and ASHKVM1 disrupted

    Our DDoS mitigation provider in Dallas and Ashburn is currently having issues therefore there may be total or partial inaccessibility, we're awaiting an update from them.

  • CosmicGuard has posted a reason for outage: https://status.as30456.net/en-gb/cm76fpl170016eqct6zqk4le7

    We apologise for the inconvenience caused.

  • Everything is now back online after 16 - 20 minute outage in Ashburn and partial outage (routing via Ashburn and Amsterdam) in Dallas. We're awaiting an update from CosmicGuard for a cause.

  • Friday 14th February 2025

    SEAKVM28 Seattle Premium KVM - SEAKVM28 outage

    Seattle Premium KVM - SEAKVM28 is currently suffering an outage, we're investigating.

  • Came back online after a 8 minute total outage. Server appeared to suffer a lockup issue, we're investigating further, any necessary maintenance will be non disruptive.

  • Thursday 13th February 2025

    No incidents reported

    Wednesday 12th February 2025

    No incidents reported

    Tuesday 11th February 2025

    No incidents reported

    Monday 10th February 2025

    Seattle Network Seattle IGW1.10.2 + SEABKVM25 outage

    Seattle IGW1.10.2 dedicated servers and E5 KVM server SEABKVM25 are currently offline due to switch failure, this should come back online within around 15 minutes. We already have a scheduled maintenance later today to remove this failing switch.

  • Now back online, we'll be proceeding with the switch replacement later today to stop this happening again.

  • Sunday 9th February 2025

    No incidents reported