All systems are operational

Stickied Incidents

Saturday 28th June 2025

Seattle Network Increased latency for China

We're currently seeing increased latency to/from China for our Seattle network due to suspected fiber cuts on the US west coast, this appears to be heavily impacting China Unicom's network (AS4837) which has likely lost considerable capacity. CMIN2 should not see any impact apart from a temporary 20ms latency increase due to a re-route caused by the fiber cuts. This shouldn't take too long to be resolved.

  • The fiber cut was fixed at 4pm UTC and we can confirm everything is now looking normal.

  • Confirmed fiber cut, here is the explanation from our transport provider: There is a fiber cut between Vacaville, CA and Sacramento, CA. The fiber cut was caused by a car hitting a utility pole.

    It's likely that China Unicom is suffering capacity loss due to this same incident, there is no estimated fix time yet.

  • Past Incidents

    Tuesday 25th February 2025

    No incidents reported

    Monday 24th February 2025

    No incidents reported

    Sunday 23rd February 2025

    No incidents reported

    Saturday 22nd February 2025

    No incidents reported

    Friday 21st February 2025

    Seattle Network Seattle China AS4837 fault

    We can currently see that there is a fault with the whole China AS4837 line with at least 10% widespread packet loss. We will monitor this for a short period and temporarily switch the line to AS4134 if required.

  • AS4837 is now stable again and has been reactivated.

  • Routing to China has now been moved to AS4134 + China Mobile International and there is no longer any packet loss. We'll monitor AS4837 and switch back when it has become stable again.

  • Thursday 20th February 2025

    No incidents reported

    Wednesday 19th February 2025

    No incidents reported

    Tuesday 18th February 2025

    Seattle Network AS4837 connectivity with China Mobile

    We're seeing poor performance to China Mobile at peak time from our default AS4837 routing. We believe that China Mobile has an interconnection issue with Telecom and Unicom which is likely why this is happening. Hopefully it's only temporary and is resolved soon.