Some systems are experiencing issues

Stickied Incidents

Tuesday 8th April 2025

Seattle Network China network performance

We're currently seeing significant congestion on the China AS4837 route, resulting in packet loss and high latency, this is likely due to a fault in the China Unicom network such as a fiber cut. We do not have an ETA for them resolving this currently but we hope it won't take long to fix.

Past Incidents

Friday 28th February 2025

Seattle Network Seattle AS4837 diverted

The transport provider, that we use to reach AS4837 in Seattle, is currently having issues therefore we have diverted China Telecom and Unicom to use AS4134 and China Mobile to use CMI temporarily.

  • AS4837 has now been reactivated.

  • Thursday 27th February 2025

    No incidents reported

    Wednesday 26th February 2025

    No incidents reported

    Tuesday 25th February 2025

    No incidents reported

    Monday 24th February 2025

    No incidents reported

    Sunday 23rd February 2025

    No incidents reported

    Saturday 22nd February 2025

    No incidents reported

    Friday 21st February 2025

    Seattle Network Seattle China AS4837 fault

    We can currently see that there is a fault with the whole China AS4837 line with at least 10% widespread packet loss. We will monitor this for a short period and temporarily switch the line to AS4134 if required.

  • AS4837 is now stable again and has been reactivated.

  • Routing to China has now been moved to AS4134 + China Mobile International and there is no longer any packet loss. We'll monitor AS4837 and switch back when it has become stable again.