We can currently see that there is a fault with the whole China AS4837 line with at least 10% widespread packet loss. We will monitor this for a short period and temporarily switch the line to AS4134 if required.
AS4837 is now stable again and has been reactivated.
Routing to China has now been moved to AS4134 + China Mobile International and there is no longer any packet loss. We'll monitor AS4837 and switch back when it has become stable again.
Past Incidents
Friday 21st February 2025
Seattle NetworkSeattle China AS4837 fault
We can currently see that there is a fault with the whole China AS4837 line with at least 10% widespread packet loss. We will monitor this for a short period and temporarily switch the line to AS4134 if required.
AS4837 is now stable again and has been reactivated.
Routing to China has now been moved to AS4134 + China Mobile International and there is no longer any packet loss. We'll monitor AS4837 and switch back when it has become stable again.
Thursday 20th February 2025
No incidents reported
Wednesday 19th February 2025
No incidents reported
Tuesday 18th February 2025
Seattle NetworkAS4837 connectivity with China Mobile
We're seeing poor performance to China Mobile at peak time from our default AS4837 routing. We believe that China Mobile has an interconnection issue with Telecom and Unicom which is likely why this is happening. Hopefully it's only temporary and is resolved soon.
Monday 17th February 2025
ASHKVM1Ashburn KVM VPS offline
Our Ashburn KVM VPS server is currently offline due to failed network maintenance that wasn't supposed to cause disruption. Should come back shortly.
This was resolved as of 10:14 UTC, we apologise for the inconvenience caused.
Sunday 16th February 2025
No incidents reported
Saturday 15th February 2025
Dallas NetworkDallas network and ASHKVM1 disrupted
Our DDoS mitigation provider in Dallas and Ashburn is currently having issues therefore there may be total or partial inaccessibility, we're awaiting an update from them.
CosmicGuard has posted a reason for outage: https://status.as30456.net/en-gb/cm76fpl170016eqct6zqk4le7
We apologise for the inconvenience caused.
Everything is now back online after 16 - 20 minute outage in Ashburn and partial outage (routing via Ashburn and Amsterdam) in Dallas. We're awaiting an update from CosmicGuard for a cause.
Friday 14th February 2025
SEAKVM28Seattle Premium KVM - SEAKVM28 outage
Seattle Premium KVM - SEAKVM28 is currently suffering an outage, we're investigating.
Came back online after a 8 minute total outage. Server appeared to suffer a lockup issue, we're investigating further, any necessary maintenance will be non disruptive.
