All systems are operational

Stickied Incidents

Saturday 12th July 2025

Seattle Network Elevated latency to China

We're currently seeing significantly elevated latency and some packet loss to China from our Seattle network when routing outbound via AS4837. We suspect there is a fiber cut in China Unicom's US network in the San Jose area, this should be resolved soon.

Our CMIN2 network is unaffected apart from a small latency increase.

  • This was partially resolved at 10:18 UTC and fully resolved at 11:11 UTC.

  • It has been confirmed there is major fiber cuts in the San Jose area (where we connect to China Unicom), no current estimated fix time. We checked alternative routes but they all had higher packet loss, although lower latency. We will consider switching routes if this carries on for much longer.

    • Past Incidents

    Saturday 12th April 2025

    No incidents reported

    Friday 11th April 2025

    No incidents reported

    Thursday 10th April 2025

    No incidents reported

    Wednesday 9th April 2025

    No incidents reported

    Tuesday 8th April 2025

    Seattle Network China network performance

    We're currently seeing significant congestion on the China AS4837 route, resulting in packet loss and high latency, this is likely due to a fault in the China Unicom network such as a fiber cut. We do not have an ETA for them resolving this currently but we hope it won't take long to fix.

    Seattle Network China network performance degradation

    We've rerouted our outbound AS4837 route via AS4134 and CMI temporarily due to a fiber cut affecting our transport provider, we'll re-enable AS4837 as soon as the issue has been fixed.

  • This has now been resolved.

    • Monday 7th April 2025

    No incidents reported

    Sunday 6th April 2025

    SEAKVM19 SEAKVM19 outage

    Seattle Premium KVM VPS server SEAKVM19 suffered a 9 minute outage starting at 23:31 UTC and ending at 23:40 UTC due to a physical mistake in the data centre, steps have been taken to avoid this in the future, we apologise for the inconvenience caused.