All systems are operational

Stickied Incidents

Saturday 12th July 2025

Seattle Network Elevated latency to China

We're currently seeing significantly elevated latency and some packet loss to China from our Seattle network when routing outbound via AS4837. We suspect there is a fiber cut in China Unicom's US network in the San Jose area, this should be resolved soon.

Our CMIN2 network is unaffected apart from a small latency increase.

  • This was partially resolved at 10:18 UTC and fully resolved at 11:11 UTC.

  • It has been confirmed there is major fiber cuts in the San Jose area (where we connect to China Unicom), no current estimated fix time. We checked alternative routes but they all had higher packet loss, although lower latency. We will consider switching routes if this carries on for much longer.

  • Past Incidents

    Saturday 19th April 2025

    No incidents reported

    Friday 18th April 2025

    No incidents reported

    Thursday 17th April 2025

    No incidents reported

    Wednesday 16th April 2025

    No incidents reported

    Tuesday 15th April 2025

    No incidents reported

    Monday 14th April 2025

    No incidents reported

    Sunday 13th April 2025

    SEAKVM18 SEAKVM18 offline

    Seattle premium KVM server SEAKVM18 is currently offline, we're investigating.

  • We're pleased to report that the server came back online at 00:17 UTC with no data loss. We're taking steps to avoid a repeat in the future.

  • Server should be back online within 20 minutes from now.

  • This incident is storage related, we're taking our time in order to maximise the best chance of data recovery.