All systems are operational

Stickied Incidents

Saturday 12th July 2025

Seattle Network Elevated latency to China

We're currently seeing significantly elevated latency and some packet loss to China from our Seattle network when routing outbound via AS4837. We suspect there is a fiber cut in China Unicom's US network in the San Jose area, this should be resolved soon.

Our CMIN2 network is unaffected apart from a small latency increase.

  • This was partially resolved at 10:18 UTC and fully resolved at 11:11 UTC.

  • It has been confirmed there is major fiber cuts in the San Jose area (where we connect to China Unicom), no current estimated fix time. We checked alternative routes but they all had higher packet loss, although lower latency. We will consider switching routes if this carries on for much longer.

  • Past Incidents

    Saturday 3rd May 2025

    No incidents reported

    Friday 2nd May 2025

    No incidents reported

    Thursday 1st May 2025

    Seattle Network Seattle 200Gb/s IPs packet loss

    Our Seattle 200Gb/s DDoS protected IPs are currently suffering global packet loss due to fiber cuts between Los Angeles and Portland/Seattle. We are currently working on re-routing this, if the packet loss is disrupting your operations then please contact us via support ticket so we can expedite a resolution for your IP.

  • This has now been resolved. We will continue working on our solution, should this issue occur in the future, we can quickly avoid lengthy disruption.

  • We've undone the re-route due to some issues seen while we work on diagnosing and resolving, Ceranetworks is working on restoring their LA -> Portland/Seattle transport capacity after fiber cuts in the area resulted in this congestion event, we're hopeful that will be done today.

  • Wednesday 30th April 2025

    No incidents reported

    Tuesday 29th April 2025

    No incidents reported

    Monday 28th April 2025

    No incidents reported

    Sunday 27th April 2025

    No incidents reported