Some systems are experiencing issues

Stickied Incidents

Tuesday 17th June 2025

Seattle Network Seattle inbound routing - NCP - higher latency for 20Gb/s IPs

As of today, our inbound routing from the AS4134 NCP line (only used by our 20Gb/s DDoS protected IPs) has been disabled due to Ceranetworks closing their Portland POP. All inbound China routing now routes via Los Angeles therefore latency from China will have increased in many scenarios for 20Gb/s DDoS protected IPs. We are working on a feasibility study of whether we can obtain our own AS4134 NCP line, we currently do not have a time estimate.

All non China inbound traffic for 20Gb/s DDoS protected IPs is temporarily being routed via Los Angeles too, this will be corrected in the coming days to route directly via Seattle instead.

200Gb/s DDoS protected IPs are unaffected by this and have identical routing to before.

Past Incidents

Wednesday 21st May 2025

No incidents reported

Tuesday 20th May 2025

No incidents reported

Monday 19th May 2025

No incidents reported

Sunday 18th May 2025

SEABKVM4 SEABKVM4 outage - Seattle KVM VPS

The Seattle E5 KVM VPS server SEABKVM4 is currently suffering an outage, we're investigating.

  • This was resolved a short while ago, all customers on this server will receive an email.

  • Seattle Network Seattle network issues - 200Gb/s IPs and general China routing

    Major fiber cuts on the US west coast are causing significant congestion within parts of our network. 200Gb/s DDoS protected IPs are currently experiencing around 10% packet loss as a result of this, routing to China is also seeing congestion. We expect this issue to be resolved later today.

  • The fiber cut issue appears to have been resolved and things now appear to be normal.

  • Saturday 17th May 2025

    No incidents reported

    Friday 16th May 2025

    No incidents reported

    Thursday 15th May 2025

    No incidents reported