Some systems are experiencing issues

Stickied Incidents

Tuesday 17th June 2025

Seattle Network Seattle inbound routing - NCP - higher latency for 20Gb/s IPs

As of today, our inbound routing from the AS4134 NCP line (only used by our 20Gb/s DDoS protected IPs) has been disabled due to Ceranetworks closing their Portland POP. All inbound China routing now routes via Los Angeles therefore latency from China will have increased in many scenarios for 20Gb/s DDoS protected IPs. We are working on a feasibility study of whether we can obtain our own AS4134 NCP line, we currently do not have a time estimate.

All non China inbound traffic for 20Gb/s DDoS protected IPs is temporarily being routed via Los Angeles too, this will be corrected in the coming days to route directly via Seattle instead.

200Gb/s DDoS protected IPs are unaffected by this and have identical routing to before.

Past Incidents

Wednesday 28th May 2025

Seattle Network China network performance and 200Gb/s IP packet loss

There is a possible fiber cut on our transport that's adding at least 20ms of additional latency to our China optimised network, including AS4837 and CMIN2. This should be resolved shortly.

Our 200Gb/s DDoS protected IPs are seeing around 10% packet loss due to issues related to the possible fiber cut.

  • This was resolved at 06:25 UTC.

  • Tuesday 27th May 2025

    No incidents reported

    Monday 26th May 2025

    No incidents reported

    Sunday 25th May 2025

    No incidents reported

    Saturday 24th May 2025

    No incidents reported

    Friday 23rd May 2025

    No incidents reported

    Thursday 22nd May 2025

    No incidents reported