All systems are operational

Stickied Incidents

Monday 14th July 2025

Seattle Network Elevated latency to China

We're currently seeing significantly elevated latency and some packet loss to China from our Seattle network when routing outbound via AS4837. This is caused by a fiber cut in China Unicom's network in San Jose, this should be resolved soon.

Our CMIN2 network is unaffected apart from a small latency increase.

  • This was partially resolved as of 06:26 UTC, lately will still be elevated by 20ms but should decrease shortly.

  • Past Incidents

    Saturday 24th May 2025

    No incidents reported

    Friday 23rd May 2025

    No incidents reported

    Thursday 22nd May 2025

    No incidents reported

    Wednesday 21st May 2025

    No incidents reported

    Tuesday 20th May 2025

    No incidents reported

    Monday 19th May 2025

    No incidents reported

    Sunday 18th May 2025

    SEABKVM4 SEABKVM4 outage - Seattle KVM VPS

    The Seattle E5 KVM VPS server SEABKVM4 is currently suffering an outage, we're investigating.

  • This was resolved a short while ago, all customers on this server will receive an email.

  • Seattle Network Seattle network issues - 200Gb/s IPs and general China routing

    Major fiber cuts on the US west coast are causing significant congestion within parts of our network. 200Gb/s DDoS protected IPs are currently experiencing around 10% packet loss as a result of this, routing to China is also seeing congestion. We expect this issue to be resolved later today.

  • The fiber cut issue appears to have been resolved and things now appear to be normal.