All systems are operational

Stickied Incidents

Monday 14th July 2025

Seattle Network Elevated latency to China

We're currently seeing significantly elevated latency and some packet loss to China from our Seattle network when routing outbound via AS4837. This is caused by a fiber cut in China Unicom's network in San Jose, this should be resolved soon.

Our CMIN2 network is unaffected apart from a small latency increase.

  • This was partially resolved as of 06:26 UTC, lately will still be elevated by 20ms but should decrease shortly.

  • Past Incidents

    Saturday 31st May 2025

    No incidents reported

    Friday 30th May 2025

    No incidents reported

    Thursday 29th May 2025

    No incidents reported

    Wednesday 28th May 2025

    Seattle Network China network performance and 200Gb/s IP packet loss

    There is a possible fiber cut on our transport that's adding at least 20ms of additional latency to our China optimised network, including AS4837 and CMIN2. This should be resolved shortly.

    Our 200Gb/s DDoS protected IPs are seeing around 10% packet loss due to issues related to the possible fiber cut.

  • This was resolved at 06:25 UTC.

  • Tuesday 27th May 2025

    No incidents reported

    Monday 26th May 2025

    No incidents reported

    Sunday 25th May 2025

    No incidents reported