All systems are operational

Stickied Incidents

Monday 14th July 2025

Seattle Network Elevated latency to China

We're currently seeing significantly elevated latency and some packet loss to China from our Seattle network when routing outbound via AS4837. This is caused by a fiber cut in China Unicom's network in San Jose, this should be resolved soon.

Our CMIN2 network is unaffected apart from a small latency increase.

  • This was partially resolved as of 06:26 UTC, lately will still be elevated by 20ms but should decrease shortly.

  • Past Incidents

    Saturday 7th June 2025

    No incidents reported

    Friday 6th June 2025

    Seattle Network Seattle DDoS protected IPs re-routed

    Our Seattle 200Gb/s DDoS protected IPs have been re-routed through a different DDOS mitigation provider due to Ceranetworks suffering an outage between Los Angeles and Portland. This will result in higher than normal latency from China temporarily.

  • This has now been stable for 5 hours so we consider this resolved. We're constantly evolving our future network design plans to be more resilient to incidents such as this.

  • Ceranetworks connectivity is intermittent which is currently causing disruption for both 20Gb/s and 200Gb/s IPs.

  • Ceranetworks has now came back online, we're monitoring stability.

  • Thursday 5th June 2025

    No incidents reported

    Wednesday 4th June 2025

    No incidents reported

    Tuesday 3rd June 2025

    No incidents reported

    Monday 2nd June 2025

    No incidents reported

    Sunday 1st June 2025

    No incidents reported