All systems are operational

Stickied Incidents

Monday 14th July 2025

Seattle Network Elevated latency to China

We're currently seeing significantly elevated latency and some packet loss to China from our Seattle network when routing outbound via AS4837. This is caused by a fiber cut in China Unicom's network in San Jose, this should be resolved soon.

Our CMIN2 network is unaffected apart from a small latency increase.

  • This was partially resolved as of 06:26 UTC, lately will still be elevated by 20ms but should decrease shortly.

  • Past Incidents

    Saturday 21st June 2025

    DALSKVM1 DALSKVM1 outage - Dallas storage KVM VPS

    At around 3am UTC, Dallas storage KVM VPS server DALSKVM1 shutdown all VMs, this was an unintentional result of routine maintenance. We are gradually booting VMs back up, you may boot your VPS in the VPS control panel if it's still offline.

  • All VMs have now been booted as of 03:50 UTC.

  • Friday 20th June 2025

    No incidents reported

    Thursday 19th June 2025

    No incidents reported

    Wednesday 18th June 2025

    No incidents reported

    Tuesday 17th June 2025

    Seattle Network Seattle inbound routing - NCP - higher latency for 20Gb/s IPs

    As of today, our inbound routing from the AS4134 NCP line (only used by our 20Gb/s DDoS protected IPs) has been disabled due to Ceranetworks closing their Portland POP. All inbound China routing now routes via Los Angeles therefore latency from China will have increased in many scenarios for 20Gb/s DDoS protected IPs. We are working on a feasibility study of whether we can obtain our own AS4134 NCP line, we currently do not have a time estimate.

    All non China inbound traffic for 20Gb/s DDoS protected IPs is temporarily being routed via Los Angeles too, this will be corrected in the coming days to route directly via Seattle instead.

    200Gb/s DDoS protected IPs are unaffected by this and have identical routing to before.

    Monday 16th June 2025

    No incidents reported

    Sunday 15th June 2025

    No incidents reported

    Saturday 14th June 2025

    Seattle Network China Mobile inbound routing change for 20Gb/s IPs

    The China Mobile (CMI) inbound routing for Seattle 20Gb/s DDoS protected IPs is currently offline as Ceranetworks' connectivity with them is temporarily disabled, potentially due to maintenance. Due to this, there will be higher latency for a small number of China Mobile regions due to routing going via Europe - something we have no control over without the CMI routing.

  • This has been resolved.

  • This will be resolved tomorrow (15th June).