All systems are operational

Stickied Incidents

Monday 14th July 2025

Seattle Network Elevated latency to China

We're currently seeing significantly elevated latency and some packet loss to China from our Seattle network when routing outbound via AS4837. This is caused by a fiber cut in China Unicom's network in San Jose, this should be resolved soon.

Our CMIN2 network is unaffected apart from a small latency increase.

  • This was partially resolved as of 06:26 UTC, lately will still be elevated by 20ms but should decrease shortly.

    • Past Incidents

    Saturday 28th June 2025

    Seattle Network Increased latency for China

    We're currently seeing increased latency to/from China for our Seattle network due to suspected fiber cuts on the US west coast, this appears to be heavily impacting China Unicom's network (AS4837) which has likely lost considerable capacity. CMIN2 should not see any impact apart from a temporary 20ms latency increase due to a re-route caused by the fiber cuts. This shouldn't take too long to be resolved.

  • The fiber cut was fixed at 4pm UTC and we can confirm everything is now looking normal.

  • Confirmed fiber cut, here is the explanation from our transport provider: There is a fiber cut between Vacaville, CA and Sacramento, CA. The fiber cut was caused by a car hitting a utility pole.

    It's likely that China Unicom is suffering capacity loss due to this same incident, there is no estimated fix time yet.

    • Seattle Network Seattle packet loss

    Our Seattle DDoS protected network is currently seeing high packet loss, we're investigating.

  • This appears to be resolved, the issue was related to firewalls upstream of our network. We're working on changing the route used for non China traffic to make it much more stable for the future, this should be completed over the next 5 days at most. For China traffic, we're working with Ceranetworks to ensure stability and are also looking further into different China optimised routes we can use.

    • Friday 27th June 2025

    No incidents reported

    Thursday 26th June 2025

    No incidents reported

    Wednesday 25th June 2025

    No incidents reported

    Tuesday 24th June 2025

    No incidents reported

    Monday 23rd June 2025

    Seattle Network AS4837 outbound routing temporarily disabled

    China Unicom is currently performing maintenance on our outbound AS4837 so we have temporarily re-routed to AS4134 until the maintenance is over.

  • China Unicom has now finished their maintenance and AS4837 has been reactivated.

    • Sunday 22nd June 2025

    No incidents reported

    Saturday 21st June 2025

    DALSKVM1 DALSKVM1 outage - Dallas storage KVM VPS

    At around 3am UTC, Dallas storage KVM VPS server DALSKVM1 shutdown all VMs, this was an unintentional result of routine maintenance. We are gradually booting VMs back up, you may boot your VPS in the VPS control panel if it's still offline.

  • All VMs have now been booted as of 03:50 UTC.