All systems are operational

Stickied Incidents

Saturday 28th June 2025

Seattle Network Increased latency for China

We're currently seeing increased latency to/from China for our Seattle network due to suspected fiber cuts on the US west coast, this appears to be heavily impacting China Unicom's network (AS4837) which has likely lost considerable capacity. CMIN2 should not see any impact apart from a temporary 20ms latency increase due to a re-route caused by the fiber cuts. This shouldn't take too long to be resolved.

  • The fiber cut was fixed at 4pm UTC and we can confirm everything is now looking normal.

  • Confirmed fiber cut, here is the explanation from our transport provider: There is a fiber cut between Vacaville, CA and Sacramento, CA. The fiber cut was caused by a car hitting a utility pole.

    It's likely that China Unicom is suffering capacity loss due to this same incident, there is no estimated fix time yet.

  • Past Incidents

    Tuesday 14th January 2025

    No incidents reported

    Monday 13th January 2025

    ASHKVM1 ASHKVM1 (Ashburn VPS) outage

    ASHKVM1 is currently suffering an outage due to a suspected cooler failure, we're investigating.

  • We're happy to report that this has been resolved with a replacement cooler quicker than we expected and is now back online. We apologise for the inconvenience caused.

  • This is almost certainly a cooler failure, as we do not have a spare part on site, one is being shipped overnight to replace it, unfortunately this does mean the server will be down until replacement tomorrow.

  • Sunday 12th January 2025

    No incidents reported

    Saturday 11th January 2025

    No incidents reported

    Friday 10th January 2025

    No incidents reported

    Thursday 9th January 2025

    No incidents reported

    Wednesday 8th January 2025

    No incidents reported