All systems are operational

Stickied Incidents

Monday 14th July 2025

Seattle Network Elevated latency to China

We're currently seeing significantly elevated latency and some packet loss to China from our Seattle network when routing outbound via AS4837. This is caused by a fiber cut in China Unicom's network in San Jose, this should be resolved soon.

Our CMIN2 network is unaffected apart from a small latency increase.

  • This was partially resolved as of 06:26 UTC, lately will still be elevated by 20ms but should decrease shortly.

  • Past Incidents

    Monday 3rd March 2025

    Seattle Network Seattle 200Gb/s ddos protection packet loss

    Our Seattle 200Gb/s ddos protected IPs are currently seeing 10 - 20% packet loss, likely due to an issue with Ceranetworks' transport provider between Los Angeles and Portland. We've contacted them and are awaiting a response.

  • This appears to be resolved now. We hope to have an alternative route available soon to use if this issue occurs in the future.

  • No update yet. We're working on getting another ddos mitigation provider that we can temporarily use during such incidents in the future.

  • Sunday 2nd March 2025

    No incidents reported

    Saturday 1st March 2025

    No incidents reported

    Friday 28th February 2025

    Seattle Network Seattle AS4837 diverted

    The transport provider, that we use to reach AS4837 in Seattle, is currently having issues therefore we have diverted China Telecom and Unicom to use AS4134 and China Mobile to use CMI temporarily.

  • AS4837 has now been reactivated.

  • Thursday 27th February 2025

    No incidents reported

    Wednesday 26th February 2025

    No incidents reported

    Tuesday 25th February 2025

    No incidents reported