Some systems are experiencing issues

Stickied Incidents

Saturday 30th November 2024

Seattle Network China network performance

China optimised route AS4837 in our Seattle location is currently suffering congestion at peak time. We believe this issue may be resolved around the 2nd December

Past Incidents

Thursday 17th October 2024

No incidents reported

Wednesday 16th October 2024

No incidents reported

Tuesday 15th October 2024

SEABKVM5 Seattle IGW1.13.3 power disruption

One of the two PDUs in the Seattle cabinet IGW1.13.3 has gone offline, this will mean some dedicated servers are offline (if your dedicated server ID starts with IGW1.13.3) and VPS server SEABKVM5.

We're getting the PDU checked currently.

  • The equipment that went offline is currently powered by a temporary PDU so things were online quicker, we will schedule a maintenance window in the coming days to swap back to the permanent PDU.

  • Everything is now back online, as of 05:20 UTC, at least temporarily. We're awaiting further updates from the data centre.

  • The data centre has informed us that they're working on getting temporary power to the affected PDU so hopefully the downtime will not be the full time mentioned.

  • We received an update from the data centre that the power outlet on their side has failed and they need to re-run a new cable to a new outlet. This process will unfortunately take 2 - 3 hours but they are expediting it as much as possible.

  • Monday 14th October 2024

    No incidents reported

    Sunday 13th October 2024

    No incidents reported

    Saturday 12th October 2024

    No incidents reported

    Friday 11th October 2024

    SEAKVM12 Seattle KVM VPS - SEAKVM12 and SEAKVM13 offline

    Seattle KVM VPS server SEAKVM12 and SEAKVM13 is currently offline, we're investigating.

  • Now resolved.

  • Thursday 10th October 2024

    Seattle Network Seattle AS4837 partially offline

    Our Seattle AS4837 is no longer being used for routing due to a fault. We have contacted our network provider and are awaiting an update.

  • AS4837 is now back online.

  • We have been informed that China Unicom is performing maintenance on their router which is why AS4837 was taken offline, it will return once this maintenance is over.

  • China Mobile has been routed to China Mobile International due to poor performance via GTT.